Facilities & Planning

Welcome to the Facilities & Planning website.

Our standard hours of operations are Monday thru Friday 8:00 a.m. to 5:00 p.m.

EOU Facilities and Planning (F&P) Department’s Core Purpose & Function

Supporting EOU’s Mission through Stewardship of the Built and Natural Environment:

To advance EOU’s Mission of educational, cultural, and scholarly excellence by creating and maintaining campus facilities that are safe, sustainable, and explicitly designed to enhance the student experience. Our efforts are dedicated to ensuring that every aspect of the physical environment is conducive to supporting the educational journey of our students, making their needs and well-being the primary drivers of our planning and operational strategies.

Operations Updates & Communication

From the Distribution Department:

The Distribution Department has been experiencing problems with packages being returned due to the ability of the postal system not being able to differentiate the “from” and “to” addresses on the labels. The post office is requiring that we separate the return (“from”) address from the receiving (“to”) address on the labels for packages. This requirement will start immediately. Please see pictures that show examples of the proper way to label the packages

How to enter a work order into the new Facilities Ticketing System by Brightly

Brightly is Facilities & Planning’s new ticketing system! Here are a few step-by-step instructions on how to put in a work ticket request:

As always if you need additional help don’t hesitate to call Facilities at 962-3255 or 962-3020

On “my.EOU Portal” click on the tile that says Facilities Ticketing System & Brightly

(If this tile doesn’t show on your main page you will need to click on “VIEW ALL CARDS” in the upper right-hand corner and search for Brightly on that page) IF you have an eou.edu email you can enter a ticket.

IF you do not have an EOU email address contact the IT department at 541-962-3111

Once you have clicked on the Brightly tile you will see where you can enter information for your request:

Items marked with an asterisk (*) are required fields. Drop down menus can be used for all choices with the exception of “Location” here you will need to pick location icon in order to capture the correct location options.

When you click on the location icon a “select location” menu will pop up. Pick a location from the LEFT side menu by clicking on arrow to the left of the asset name:

Once the arrow beside the building name is clicked on it will open up to all room choices in that building.

Please be as specific as possible with the location and click on the room that pertains to the work order request:

Once you have click on a room It will look like the picture below with the room highlighted… Now you choose the single room listed on the right.

Fill in the rest of the required fields… Under “Work requested” please give as much information as possible so we can be prepared to take care of your work order request.

Pictures or documents can be added to make your request easier to find and/or understand.

Once you have all the information entered, hit the SAVE button, top left.