Learning Center Lab Aide/ DSO Student Worker 

Join the Learning Center and Disability Services team at Eastern Oregon University as a Lab Aid / DSO Student Worker! This dual role is perfect for students who are passionate about helping others and looking to gain valuable experience in educational support services. You’ll have the opportunity to assist students with computer lab resources, proctor exams, maintain facilities, and support the Accommodations Specialist. Enjoy a flexible schedule that fits around your classes and gain hands-on experience in a supportive and dynamic environment.

Supervisors Name & Title	Taylor Smith, Disability Services Coordinator
Student Job Title	Learning Center Lab Aid / DSO Student Worker
Department	Learning Center / Disability Services
Position Funding	Department-funded position
Number of Student Positions	1
Job Category	Student employee
Job Level & Compensation/Wage	$13.20 per hour (Level 1)
Job Location	On-campus, in-person
Job Duration	Academic Year
Type of work schedule	Flexible; hours are determined by the needs of the Learning Center and Disability Services Office and the student’s class schedule.
Estimated numbers of hours per week	10-15 hours
Promotional-focused position summary:	Join the Learning Center and Disability Services team at Eastern Oregon University as a Lab Aid / DSO Student Worker! This dual role is perfect for students who are passionate about helping others and looking to gain valuable experience in educational support services. You’ll have the opportunity to assist students with computer lab resources, proctor exams, maintain facilities, and support the Accommodations Specialist. Enjoy a flexible schedule that fits around your classes and gain hands-on experience in a supportive and dynamic environment.
Experiential Leaning:	As a Learning Center Lab Aid / DSO Student Worker, you will gain practical experience in both educational support services and disability accommodations. You will enhance your skills in administrative support, technology troubleshooting, and customer service by assisting students with computer lab resources, maintaining facilities, and supporting the Accommodations Specialist. This role provides a unique opportunity to apply theoretical knowledge from your studies to real-world scenarios, preparing you for future career opportunities in education, psychology, or related fields.
Professional Development:	This position offers numerous professional development opportunities, including job-specific training provided by the Learning Center and Disability Services Office, and participation in University-wide training events. You will enhance your organizational and time management skills, develop your problem-solving abilities, and gain experience in providing excellent customer service. Additionally, you will have access to career exploration activities via Career Services, multicultural-sponsored training activities and events, and resume reviews with Career Services and/or WorkSource Oregon. These experiences will prepare you for future career opportunities by developing essential employability skills and providing a comprehensive understanding of educational support services and disability accommodations.
Summary of Job Duties/Responsibilities/Essential Functions:	– Greet and assist students entering the Learning Center and Disability Services Office. – Answer inquiries related to campus resources and direct students appropriately. – Perform basic computer troubleshooting, maintain printer operations, and manage course-specific software. – Track tutoring appointments and assist students with scheduling through the WC Online portal. – Manage inventory of paper, USB drives, and office supplies, ensuring adequate stock and performing end-of-shift inventory counts. – Maintain a clean and organized facility by wiping down desks and keyboards. – Assist with the administration of accommodations, including contacting publishers for alternative text files and training students on accommodation-specific software. – Proctor exams, send testing notifications, and manage exam delivery.
Minimum Qualifications:	– Good interpersonal communication skills and comfort with people from various educational, cultural, and social backgrounds. – High level of responsibility, reliability, and punctuality. – Professional behavior at all times. – Proficiency with office equipment and software. – Enrolled in at least six credit hours per term in good academic standing with a GPA of 2.00 or higher.
Preferred Qualifications:	– Previous experience working in a lab, library, or educational support setting is highly valued. – Familiarity with computer hardware and software troubleshooting, as well as proficiency with office productivity software like Microsoft Office and Google Suite. – Students majoring in education, psychology, or a related field that aligns with the support services provided by the Learning Center and Disability Services Office. – Demonstrated ability to provide excellent customer service, including strong communication and interpersonal skills. – Strong organizational and time management skills with the ability to handle multiple tasks simultaneously and efficiently. – Understanding of or experience in working with disability accommodations and familiarity with related software and procedures.
Desired Knowledge, Skills & Abilities:	– Effective communication and customer service skills. – Ability to troubleshoot basic computer and printer issues. – Familiarity with inventory management and data entry. – Strong organizational skills to manage multiple tasks. – Ability to maintain confidentiality and adhere to privacy rules.
Required Application Material:	Resume Intro/Cover Letter
Send Application Materials To:	Taylor Smith, Disability Services Coordinator
Job Opening Date:	5 days after application submission
Job Closing Date:	7/31/2024
First Day of Application Review:	5 days after application submission
Estimated Start Date:	5 days after application submission
Special Message	Eastern Oregon University is an EEO Employer and welcome applications from women, members of historically underrepresented minority groups, US Veterans, and persons with disabilities. EOU is committed to providing equal opportunity in its recruitment, admissions, educational programs, activities and employment without illegal discrimination on the basis of age, color, disability, national origin, race, marital status, religion, sex, sexual orientation, gender identity, gender expression or any status as protected by state or federal law.
Position Description	https://www.eou.edu/career/files/2024/06/Learning-Center-Lab-Aid-DSO-Student-Worker.pdf