FWS-Financial Aid Student Worker

Join the Financial Aid Office at Eastern Oregon University as a Financial Aid Student Worker! This position offers a unique opportunity to gain valuable work experience while supporting the office’s mission to provide financial assistance to eligible students. You will work closely with experienced financial aid professionals, assisting with administrative tasks and providing support to both staff and students. If you are detail-oriented, organized, and passionate about helping others, this role is perfect for you!

Supervisors Name & Title	Jason Hibbert, Financial Aid Assistant Director
Student Job Title	Financial Aid Student Worker
Department	Financial Aid Office
Position Funding	Federal Work-Study Eligibility Required
Number of Student Positions	1
Job Category	Student employee
Job Level & Compensation/Wage	$13.20 per hour (Level 1)
Job Location	On-campus, in-person
Job Duration	Academic Year
Type of work schedule	Flexible based on the office’s operational hours and student availability
Estimated numbers of hours per week	Varies based on workload and student availability
Experiential Leaning:	As a Financial Aid Student Worker, you will gain practical experience in financial aid administration. You will develop skills in customer service, data entry, document processing, and office organization. This role provides an excellent opportunity to apply theoretical knowledge from your studies to real-world tasks, enhancing your understanding of financial aid processes and regulatory compliance.
Professional Development:	This position offers numerous professional development opportunities. You will receive job-specific training provided by the Financial Aid Office and participate in University-wide training events. Additionally, you will have access to multicultural-sponsored training activities, career exploration activities via Career Services, and resume reviews with Career Services and/or WorkSource Oregon. These experiences will help you build professional competencies such as communication, teamwork, problem-solving, and data management, preparing you for diverse career paths.
Summary of Job Duties/Responsibilities/Essential Functions:	– Provide exceptional customer service by assisting students, parents, and visitors with inquiries in person, via phone, and email. – Maintain accurate and confidential student records. – Input financial aid data into the university’s information systems, ensuring data integrity and compliance with regulations. – Assist in processing financial aid applications, including verification of student information and reviewing required documentation. – Maintain organized and up-to-date physical and electronic filing systems. – Aid in the administration of various financial aid programs, such as scholarships, grants, loans, and work-study opportunities. – Assist in preparing and distributing financial aid-related communications. – Perform general office tasks such as photocopying, scanning, faxing, and managing office supplies. – Participate in training sessions and workshops to enhance knowledge of financial aid regulations, policies, and procedures. – Assist with special projects or research assignments as assigned.
Minimum Qualifications:	– Federal Work-Study Eligibility: Candidates must be eligible for the Federal Work-Study Program as determined by Eastern Oregon University’s financial aid office. – Enrollment: Must be a currently enrolled student at Eastern Oregon University and in good academic standing. – Strong Communication Skills: Excellent verbal and written communication skills are essential for effective customer service and document processing. – Attention to Detail: The ability to maintain precise and accurate records is crucial to ensure compliance with financial aid regulations. – Computer Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn and navigate database systems. – Organizational Skills: Strong organizational skills to manage office materials and maintain a well-organized work environment. – Dependability: Punctuality, reliability, and the ability to work independently and as part of a team.
Preferred Qualifications:	– Previous Office Experience: Experience working in an office setting, particularly in a customer service or administrative role. – Financial Aid Knowledge: Prior knowledge or coursework related to financial aid programs and policies, including federal and state regulations. – Advanced Computer Proficiency: Advanced skills in Microsoft Office Suite and experience with database systems or specialized financial aid software. – Strong Communication Skills: Exceptional verbal and written communication skills with an emphasis on clarity and professionalism. – Organizational Abilities: Evidence of strong organizational skills, including the ability to multitask, prioritize assignments, and manage time efficiently. – Problem-Solving Skills: Previous experience in solving complex problems or addressing challenging situations effectively. – Teamwork: A track record of successful collaboration with colleagues and the ability to work well in a team-oriented environment. – Leadership or Initiative: Examples of taking on leadership roles or demonstrating initiative in previous work, volunteer, or academic experiences. – Work Ethic: Consistent punctuality, reliability, and a strong work ethic as evidenced by previous work or academic performance. – Customer Service Experience: Experience in customer service roles, whether in retail, hospitality, or other industries. – Data Analysis: Proficiency in data analysis tools or statistical software. – Bilingual Skills: Proficiency in a second language, especially one commonly spoken among the student population. – Knowledge of Student Information Systems: Familiarity with the university’s student information systems or other relevant software.
Desired Knowledge, Skills & Abilities:	Technical Skills: Proficiency with computer applications and databases. Communication Skills: Excellent verbal and written communication abilities. Attention to Detail: Precision in managing data and compliance with regulations. Organizational Skills: Strong ability to organize materials and manage time efficiently. Problem-Solving Skills: Aptitude for addressing and resolving issues as they arise. Interpersonal Skills: Strong customer service skills and the ability to interact positively with a diverse population.
Required Application Material:	Resume Intro/Cover Letter
Send Application Materials To:	Jason Hibbert, Financial Aid Assistant Director
Job Opening Date:
Job Closing Date:
First Day of Application Review:
Estimated Start Date:
Special Message	Eastern Oregon University is an EEO Employer and welcome applications from women, members of historically underrepresented minority groups, US Veterans, and persons with disabilities. EOU is committed to providing equal opportunity in its recruitment, admissions, educational programs, activities and employment without illegal discrimination on the basis of age, color, disability, national origin, race, marital status, religion, sex, sexual orientation, gender identity, gender expression or any status as protected by state or federal law.
Position Description	https://www.eou.edu/career/files/2024/06/Financial-Aid-Student-Worker.pdf