Frequently Asked Questions

BILLING/STATEMENTS

When are tuition and fees due?

Payment in full or one‐third of your balance (see Revolving Charge Agreement) must be made within the first fourteen calendar days of the current term. For important dates and deadlines visit the Academic Calendar listed below.

https://www.eou.edu/registrar/3‐term‐academic‐calendar

What if I don’t receive a bill?

You are still responsible for paying your bill even if you have not received one. You have access to your EOU Portal 24/7 where you can review your account. Bills are generated once a month and is a snapshot of your account. From your EOU Portal, click the Transact Payment Portal Card to view your account activity and statements. For instructions for payment, please visit the following link:

https://www.eou.edu/student-financial-services/billing-payment-instructions-for-students/

How do I make a payment?

You can pay online through your Transact Payment Portal by eCheck (no fee) or Credit Card (2.85% fee, $3.00 minimum). You may also pay with cash or check at the cashier window located on the first floor of Inlow Hall. We do not accept payments over the phone. For instructions for payment, please visit the following link:

https://www.eou.edu/student-financial-services/billing-payment-instructions-for-students/

If you wish to mail a payment please send to:

Eastern Oregon University
Attn: Student Financial Services Office/Inlow Hall 101C
One University Blvd
La Grande, Oregon 97850

Can a family member or friend make a payment on my account?

Students have the option to set up another party to view and pay student bills. The authorized payer (Parents, family members, friends, etc.) will need a one‐time authorization issued by the student through the Transact Payment Portal. The student will need the name and email address of the payer they wish to authorize. For instructions, please visit the following link:

https://www.eou.edu/student‐financial‐services/creating‐authorized-payer‐accounts/

What happens if I don’t make a payment?

If the full balance or first third (See Revolving Charge Agreement) is not made by the fourteenth day of the current term a $50.00 late payment penalty will be assessed and you will incur a 1% interest charge per month on any outstanding charges that are more than 30 days past due.

How much do I need to pay to register?

Accounts need to be paid in full or two‐thirds of the current term charges are required to be paid before a student may register for subsequent terms.

Why is my financial aid not showing on my bill

Bills are sometimes generated before Financial Aid is applied to students account. You should receive an email from the financial aid office once aid is applied to your account.

What fees in addition to tuition will I be charged each term?

The building fee, incidental fee, health service fee, and Hoke Renovation Fee are charged to anyone registered for on‐campus classed totaling one credit hour or more. Special course fees may also be charged. Visit https://www.eou.edu/student-financial-services/mandatory-fees/ for a full list of fees.

I have an informational hold, what does this mean?

EOU uses some holds for internal purposes and are purely informational. These holds will not keep you from registration but you will be alerted in Mountie Hub. Some informational holds can include the Revolving Charge Agreement and being registered for E‐Refund.

Why do I need a term sticker on my ID?

A term sticker easily indicates on your student ID that you are currently enrolled as an on‐campus student. This is needed for intramurals, discounts around town and many other benefits. To get yours, visit the cashiers window on the first floor of Inlow Hall. You must have your student ID with you.

Where can I request a book voucher?

Book vouchers may be requested up to 30 days prior to the first day of the term and prior to financial aid disbursements. For more information on books vouchers and the eligibility form visit the link:

https://www.eou.edu/student-financial-services/textbook-funding/

REVOLVING CHARGE AGREEMENT

Do I have any payment options?

The revolving charge allows you to pay one‐third of the current term’s charges within the first fourteen business days of each term. The Revolving Charge Agreement is part of the Financial Responsibility Agreement. To complete both, go to Mountie Hub > Student Accounts > Financial Responsibility & Revolving Charge
Agreement.

FINANCIAL AID

Can I pick up my financial aid refund check?

You cannot pick up your financial aid refund check in person. Checks are mailed to your billing address unless you are registered for ERefund, then the funds will go to your bank account.

When are refund checks mailed?

Manually processed refund checks will generally begin mailing out toward the end of week one of the term.

Where can I register for E‐Refund?

To receive your refund via direct deposit, follow these directions: Go to your Mountie Hub > Student Accounts > ePayment and eRefund Portal. Follow the instructions to enter your bank account information. Remember to update this if you change bank accounts.

Why didn’t my financial aid pay for some of my charges?

Title IV Federal Financial Aid will not automatically pay “non-institutional” charges such as application fees, parking fines/permits, etc. without your prior authorization. Per Title IV Federal regulations, you can voluntarily authorize EOU to have your Title IV Financial Aid pay current year non‐institutional charges & prior year non-institutional charges. You will provide authorization in Mountie Hub. It is recommended that you authorize both current and prior years non‐institutional charges.